RETURN AUTHORIZATION NUMBERS/PROCEDURE

Paintball Players Supply will only accept returns on all products in NEW condition within 14 days of the delivery date, minus original shipping and handling fees, return shipping, and a 20% restocking fee.

All exchanged and returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Products such as triggers and other parts which require installation are NOT eligible for return once installed. Do not tape, sticker, or write anything on the item or the package. Such items are not eligible for return or credit. We reserve the right to refuse any such returns.
Neither Paintball Players Supply, Fun On The Run Inc. nor the manufacturer is responsible for return postage for any products needing warranty repair or returned for credit.

If you would like to return or exchange a product, you must call Paintball Players Supply and get an RMA#. Packages returned without permission and an RMA# will be returned to the sender.
Please pack the products into their original box with plenty of packing material and place the original box in a shipping box and tape securely, and mark with the return address provided to you from our customer service representative. Make sure to ship your product back insured and with tracking. We are not responsible if your package is lost in transit.

Please allow 7 business days to process returned merchandise. If credit is issued, the credit should appear within 2-3 weeks from the day the return was processed.

No goods will be accepted for exchange or return without authorization.

All paintball products are warranteed by the manufacturer . Please contact the manufacturer with any concerns for service.There is absolutely NO WARRANTY expressed or implied on paintballs or orings of any type or brand.

DAMAGED & SHORT SHIPMENTS

Advise the Shipping Carrier’s representative that there is physical damage (or a shortage) and note the damage (or shortage) on the airbill (all damage/shortage must be stated on the airbill, no damage/shortage claims are accepted AFTER the delivery has been made).
Do NOT sign the airbill stating that the merchandise was received in “Good Condition”
Please retain all shipping materials
Please notify our Customer Service Department with in 24 hours at (817) 237-0299
A representative of the Shipping Carrier will contact you to make arrangements for viewing and assessing the damages